Terms & Conditions

Terms and conditions

Fifteen Days Money back Guarantee Return Policy.

We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within 15 days of receiving your purchase.
Your complete satisfaction is our ultimate goal. You may return any item shipped by Galaxy Design, keeping the following in mind:

    • If you purchased your merchandise through a “Buy Three, Get one Free” or similar offer, all items must be returned in order to receive a refund.
    • If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase
    • You should return the item to us within 15 days of your purchase date.
    • Drapery hardware that is purchased from our clearance sections are non returnable and can not be exchanged (Sales are final) Once purchase is placed items will be removed from our website.
    • We do not accept items back that have been used or damaged after opening. Used Items are Non Refundable.
    • Shipping and Handling Fees are Non Refundable.
    •  Shipment Back to Galaxy Design Is The Sole Responsibility of the Customer
    • Special orders including crystal and gem hardware, special colors are non returnable and can not be canceled. Once order is placed it will go into custom production, therefore they can not be canceled once the order is placed.

 

What is the cancellation policy for custom drapes?

Galaxy Design is committed to providing an outstanding experience for its clients.

Each custom drapery project consists of 3 stages:
1- The Design Fee – (does not apply to hardware only purchases) This covers the Professional Design Consultation, plus a certain number of allocated Designer’s hours to prepare a customized Elegant Drapery Design presentation.

Customized design presentation Includes:
Designer selected fabric pallets
Computer generated design ideas
Fabric and Hardware samples
Measurement diagrams
This fee is non-refundable but will be depreciated against the total costs at the completion of the project. Note: Should the client choose to purchase hardware only, up to 50% of the design fee may apply toward purchase with a seven hundred fifty dollar minimum order.
2- Order writing: Any order may be cancelled free of charge at any time prior to orders being written.(usually between 24-72 hours from the time you ordered)
All fabric and hardware orders are written and all orders for these items are placed within 72 hours after the design consultation. Any changes made after the orders are written will be subject to a 30% restocking fee for all the items that were ordered.
Please call 213-624-2120 as soon as possible if you need to cancel or make a change to your order.
3- Fabrication: Any changes, made after fabrication has begun, will be subject to the full, original cost plus the cost of alterations.

4- If the Client chooses to terminate the project for any reason, or halt it for more than sixty (90) days, the Client will be liable for the remaining amount of the contract. This will include the Design Fee, the hourly rate multiplied by the number of hours already spent on the project, the cost of materials ordered and the cost of any fabrication started or completed. The Company retains the right to hold any or all undelivered merchandise until full payment is received. All unpaid balances are subject to a finance charge of 2% per month. Any unpaid items remaining uncollected after 90 days may be sold by the Company to recover its losses. If delivery date of completed items is delayed at Client’s request, Client agrees to a storage charges.


Terms and Conditions

This Agreement is between Galaxy Design and you the “Customer”. This Section sets forth the terms and conditions which apply to the use by you of Galaxy Design Sites (as defined below) and any other subscription product or service offered for sale by Galaxy Design and/or its affiliates (collectively, “Galaxy Design “). The right to use any product or service offered by Galaxy Design is personal to you and is not transferable to any other person or entity. Galaxy Design reserves the right to make changes to the Galaxy Design sites, policies, and these Terms at any time without notice.

1. Shipping.

Our standard ground shipping takes from 5 to 10 business days within the continental United States. For international orders, we ship via EZ Worldwide Express. Generally international shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason.

2. Cancellation Policy.

Once an order has been submitted your credit card will be charged. Our ordering process is streamlined so your order will immediately be sent to processing and then shipping. Due to the high volume of orders we receive we may be unable to cancel an order after submitted depending on the products point in production upon cancellation.

Note that once the products are shipped out, if any damages such loss of packages or damages will be the responsibility of the shipping company not Galaxy design. Please order carefully.

3. Ready made drapery packages, Home Accessories & Hardware.

We make every effort to ensure that items from our Home Accessories and Drapery Hardware arrive at their destination in perfect condition. However, all shipments should be inspected upon arrival and any damages reported to our office within 3 days so that we can file a claim with the shippers and arrange for replacement merchandise to be sent out as soon as possible. Damaged cartons should be saved until the claim is settled

ELEGANT DRAPERY PACKAGES 100% CUSTOMER SATISFACTION GUARANTEE.

We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused item purchased from us for any reason within 15 days of receiving your purchase.

Your complete satisfaction is our ultimate goal. You may return any item shipped by Galaxy Design, keeping the following in mind:
If you purchased your merchandise through a “Buy Three, Get one Free” or similar offer, all items must be returned in order to receive a refund. If you return a partial amount of merchandise, you will forfeit the free product and receive a refund on the discount price per item based on the total purchase

  • You should return the item to us within 15 days of your purchase date.
  • Drapery hardware that is purchased from our clearance sections are non returnable and can not be exchanged (Sales are final) Once purchase is placed items will be removed from our website.
  • We do not accept items back that have been used or damaged after opening. Used Items are Non Refundable.
  • Shipping and Handling Fees are Non Refundable.
  • Shipment Back to Galaxy Design Is The Sole Responsibility of the Customer
  • Special orders including crystal hardware, Special colors are non returnable. Once order is placed, these items will go into production process therefore they can not be canceled once order is place.

CUSTOM DRAPERY 100% SATISFACTION GUARANTEE

Measurement Guarantee

To avoid this issue, we will provide you with clear and easy to follow measuring diagrams.

If you find that your measurements were slightly off don’t fret! We will work with you to find the best solution.

There are many solutions that we can provide you with depending on your situation.

For the most part drapes can be altered, however if the issue can not be corrected with simple resizing, we will replace or remake the product in the right size and give you up to a 50% discount.

Installation

Most of our customers find it easy to do the installation themselves. We have done everything possible to simplify the process for you and if you have access to a cordless drill, this installation is as easy as hanging a picture.

All of our hardware items have predrilled holes and include all the screws, anchors and everything that you need for installation. We also provide illustrated easy to follow diagrams and links to instructional videos. If you need further help, phone support during installation is only a call away. We even install the drapery hooks into your drapes so once your hardware is up, the drapes simply slip into the back of the scroll wires and valances are draped over the hardware. This option is the least costly way to get your drapery project completed.

If you are still hesitant to take on the installation yourself, the best candidate for doing your installation would be any handyman or local installer, who has helped you around the house with small fixes in the past. He can handle the job and his rates will most likely be the best available since he knows your home and has worked with you already.

If you don’t work with a handyman and still need an installer referred to you, please let us know and we will search our database for a professional installer in your area who is familiar with our products and will be able to help you.

DRAPERY HARDWARE

Warranty

  • All Products have passed a 7 step quality inspection
 . All products are packaged and labeled for quality delivery . Limited life time warranty on all products (Paint discoloration, Hardware and fabric defects) We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused item purchased from us for any reason within 15 days of receiving your purchase . We do not accept items back that have been used or damaged after opening. Used Items are Non Refundable. . Shipping and Handling Fees are Non Refundable . Shipment Back to Galaxy Design Is The Sole Responsibility of the Customer
    NOT COVERED
  • Special orders including crystal hardware, Special colors are none returnable.

Below you can view the terms of our limited lifetime warranty. If you would like more information, please don’t hesitate to reach out to us. Questions? Contact: 213-624-2120

LIMITED LIFETIME WARRANTY

Warranty Coverage
We provide a limited lifetime warranty (the “Warranty”) on the product against manufacturing defects (i.e., a flaw in the product design, materials or workmanship that causes the product to no longer function) under normal use and for as long as the original retail purchaser owns the product. If your product is defective during the warranty period, we will repair or replace the defective product. This shall be your sole remedy under this Warranty. The Warranty is extended to the original retail purchaser only, is non-transferable, and only applies to custom-made products.

Not Covered

The Warranty does not cover:

  • Defects that result from abuse, misuse, normal wear and tear, accidents, alterations, exposure to the elements, excessive humidity, or failure to follow use and care instructions. Examples of normal wear and tear include, but are not limited to: fraying of fabrics, loss of color intensity, exposure to salt air, damage from insects or pets, normal fading from sunlight.
  • Any moving parts and/or motorized products;
  • Any condition or damage resulting from removal of the product or reinstallation in the same or any other window or application.
  • Products unusable by reason of incorrect measurements or improper assembly or installation not in accordance with product installation instructions provided by manufacturer and/or Galaxy design
  • Shipping costs, costs of removal, re-measuring and re-installation.